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Frequently Asked Questions

 

What is Brookhaven's admissions process?

Once the Admissions Department receives the required medical information, it goes to our medical staff for review. Once that approval is received, based upon our ability to meet the resident's individual needs, the resident's responsible party will meet with Brookhaven's Admissions Coordinator to complete the admission paperwork. Once the admission paperwork is completed the resident will begin the process to move into Brookhaven.

What documents are required to be admitted to Brookhaven?

The State of Michigan mandates that the required paperwork be reviewed by our clinical staff prior to determining eligibility for admission. These required documents are:

  1. History and Physical
    An up to date History and Physical must be obtained and can be dated no later than 30 days prior to the date of admission. It is very important that the physician completing the History and Physical include a list of current medications and their dosages .
  2. Chest X-Ray
    A chest X-Ray report is required and must be dated within 90 days prior to admission. Your primary care physician will need to order the X-Ray, and then obtain a written report from the radiologist.
  3. Mental Illness/ Developmental Disability Screening
    Please contact Amy Thommen in Brookhaven’s Admissions Department at (231) 724-3354 for the required mental illness/developmental disability screening forms. The forms must be completed and signed by your physician.

What should we bring to Brookhaven on move-in day?

When choosing what items to bring for your loved one it is important to consider both the season, and the abilities of the person coming to stay. While the weather outside may be very pleasant during early spring and late fall, remember that many of our older loved ones tend to feel cold.

Ten to fourteen days worth of clothes are recommended for residents. It is important to have enough outfits to accommodate for the occasional spill or accident. Don't forget socks, underclothes, slippers and nightclothes.

Laundry services are provided free of charge for all residents. The facility will take care to mark all clothing items so as not to misplace them.

Other items you may want to bring are personal grooming supplies such as a toothbrush, lotion, and hairbrush. You may also want to bring an afghan or quilt for the bed, and pictures for the shelves.

You can bring your own television, however we require that they be 20 inches or smaller in size.

What is the difference between Medicare and Medicaid?

The two M's as we like to call them, can be very confusing to those who do not deal with them on a daily basis. Both are government funded programs designed to provide medical services.

Medicare is a federally funded program for those who are 65 and older or are determined to be permanently disabled. Medicare Part A pays for inpatient hospital care and all or part of up to 100 days for skilled or rehabilitative care in a facility like Brookhaven. There is the potential for 100 days of Medicare benefits under Part A, however there is no guarantee. If an individual is no longer classified as "skilled" under Medicare, the Medicare benefits expire.

Medicaid is a Federal and State program administered through the Department of

Human Services for those needing assistance in paying for all or part of their health care expenses. Eligibility for Medicaid is determined by an individual's income and assets. It is a need driven program, whereas Medicare is an age and disability driven program.

When can I visit?

Brookhaven is staffed with Registered Nurses and other medical care providers twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. We encourage visitation between the hours of 8:00 a.m. and 8:00 p.m. Exceptions to these visiting hours may be made on a case-by-case basis.

Can my mother's pet come to see her?

Absolutely, provided that the pet is healthy and under your direct control at all times. All four-legged visitors need to be leashed when inside.

Can I take my mother out of the facility for a special event?

Absolutely. We require that you sign-out the resident at the nurses station prior to departure. This type of a time away from the facility can be beneficial. Be advised, however, that residents covered under Medicare A cannot be out of the facility for an overnight stay.

My mom is on oxygen in the facility. What do I need to do to take her out for the day?

Oxygen supplied by Brookhaven cannot be removed from the facility. As soon as you know the date and time for your out trip, contact the RN Supervisor on duty and he/she can make the necessary arrangements.

Can my elderly uncle borrow a wheelchair to use while we visit my mother?

During normal business hours, a few wheelchairs are available for in-facility use. They can be obtained in the business office. These chairs are not to be removed from the facility for any reason.

My mom has her own wheelchair. Should she bring it?

We encourage residents to use their own equipment if they already have it. Please be advised that we are not responsible for maintenance or repairs on personal resident equipment.

Brookhaven's food looks so good! If I would like to have a meal with my loved one, how do I arrange for a tray?

Families and guests are welcome to sample Brookhaven's quality food. Guest trays are available for purchase in the Business Office for $4.00 each during business hours (M-F, 8:00 a.m. - 5:00 p.m.). All meals must be paid for in advance. Please keep in mind that if you would like a tray on the weekend, you would need to prepay on Friday, at the latest.

Who can I talk to when I have more specific questions?

Immediate questions about the resident's treatment plan may be directed to the RN Unit Manager, or to the Unit Social Worker.  If neither person is available, the Charge Nurse on duty will be happy to assist you.

Questions about financial issues (billing, resident trust accounts, Medicare, Medicaid, Insurance, etc.) can be directed to the Administrative Analyst, located in the Business Office.

Questions about laundry, maintenance, or housekeeping services can be directed to the Building Superintendent.  He can be contacted by our front entrance receptionist.

Special food requests or other dietary questions can be communicated to either the Dietary Manager or the RN Unit Manager.

Administrative Staff normally work 8:00 a.m. to 5:00 p.m., Monday through Friday. Questions that arise outside of these hours may be directed to the RN Supervisor. An RN Supervisor is available twenty-four (24) hours a day to serve you.

The Administrator is always available to discuss issues with you.  Please contact the Administrative Secretary at (231) 724-3502.

 

 

 

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